Lemon Law study includes ombudsman scheme for automotive industry

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KUALA LUMPUR: The proposal to establish a dedicated ombudsman scheme for the country’s automotive industry, aimed at resolving disputes between consum...

: The proposal to establish a dedicated ombudsman scheme for the country’s automotive industry, aimed at resolving disputes between consumers and automotive companies, will be among the agendas discussed in the study on the introduction of Lemon Law, said Domestic Trade and Cost of Living Minister Datuk Armizan Mohd Ali.

“The method used is a tripartite negotiation between the ministry, car buyers, and distributors or manufacturers. This special negotiation platform aims to find a fair and balanced solution for all parties,” he said in a special chamber session in Parliament today. “We will gather feedback from the industry on their readiness to participate in the special ombudsman scheme,” he said.

 

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