– KPDN looking at establishing an ombudsman to resolve vehicle complaint disputes

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The government says the creation of a special ombudsman for the automotive industry to resolve disputes between consumers and vehicle companies is one of the mechanisms it is looking into as it works towards the …

The government says the creation of a special ombudsman for the automotive industry to resolve disputes between consumers and vehicle companies is one of the mechanisms it is looking into as it works towards the creation of legislation related to theAccording to domestic trade and cost of living minister Datuk Armizan Mohd Ali, the ministry is aiming to have the ombudsman work as an interim measure in resolving complaints,reports.

Armizan said this in response to a question from Syahredzan Johan regarding the proposal to establish an ombudsman in Malaysia, so that the lemon law becomes more holistic and effective when it is implemented. He added that the ministry will also look into all laws that are relatable to the lemon law in its study, which began last June and is expected to be completed in September. “This includes several acts and regulations across ministries and agencies in Malaysia such as the Contract Act 1950, the Sale of Goods Act 1957 and the Hire Purchase Act 1967,” he said.

 

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