The trip to the dealership can often be one that fills car buyers with dread, as they imagine the sometimes hours-long process of negotiating a purchase with professional salespeople.
And some auto industry analysts say car shoppers don't hate everything about the process. They often like the sales people they interact with, and rarely walk away from a purchase over high-pressure sales tactics. By comparison, about 30% of customers will reject a dealership because the model in stock isn't right for them for one reason or another.
Auto dealers can help buyers, and themselves, by educating customers about the process ahead of time as much as possible, said Jim Houston, J.D. Power's managing director of consumer lending and automotive finance. That way customers can decide whether they are interested in extended warranties and service plans before they step into the office at the dealership.
Awful experience to do anything with a car right now. Everything is marked up a minimum $5k.
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Went to my local Honda dealer last week for a transmission fluid change, and they had no Accords or CRV's in stock. Pretty amazing.
this is terrible news
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Worst customer service experience this side of the airlines.
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How come they have record sales when they have no inventory ?
Dealership= Stealership $$$
Tesla already solved this years ago.
You mean Carvana
thanks
Which is one of the many reasons I love tesla
Buy from Tesla online in 2 minutes and never have to visit a dealer again.. Problem solved.
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nice
nice
When I bought a used car from a dealership took my mechanic with me the mechanic told the dealer and according to Kelley blue book says but dealer had to make him some money. I needed a car he wanted money. The engine blew in that car They didn’t inspect the car had as-is sticker
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Buy a used car fix it up and enjoy it stop giving your money to dealerships and overpaying!
thanks
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Stealerships
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If you have purchased a $TSLA then you already know the future of car buying. Bought my Model Y on my phone in about 5 minutes. Picked up car in about 2 weeks. That was last November. No dealers!! Can I have a hallelujah!!
Big 3 automakers should go DTC using Shopify tobi harleyf No doubt it's headed this way
good luck
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I was in looking for a car- some dealerships pretty good low level sakes. But we’re at a few and man it was like the 1980s again. Why in 2021 they still have salesperson on the floor ?
Wow, that was really enlightening! 😂
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That's why ShopSmartAutos was created ;)
Or don't watch the video and just go to Tesla's website and buy a car in 2 minutes.
wow
I’ve never had a good experience at a dealership.
I typically lose my shit when they won't let me sign the paperwork until the asshat gets to pitch the extended warranty.
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Tesla 🚀
Lol 1. figure out what car you want. 2. Go to and see what the absolute cheapest you should pay. 3. Google “highest volume X dealership.” 4. Message the internet sales managers for 6+ of them “get me out the door for x and it’s sold.” 5. Have them deliver.
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You can actually hire ex car salesman to go in on your behalf ahead of time and get you a fair deal. For a couple hundred dollars they will save thousands without the hassle.
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You can buy from your phone and have car delivered to you already today with Tesla. Duh. Future is already here. CNBC is just too scared to go along due to the big ad $ from oil and legacy auto companies
Lmao CNBC reco - buy cars during a chip shortage…pay dealers that sweet markup
nice
Acctually if you find the right dealer, they Will be a great help for you to find the right car. A good salesperson Will ask questions that will let them know what car Will meet your need. Things that you might not think of that include more than driving.
I bought my Acura in 2013. Did it all online. Financing too. Best way to buy a car. I highly recommend online car buying, especially if you know exactly what you want.
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You press the button, pay via credit card and wait a couple weeks 👍
Allow Americans to buy directly from the manufacturers.
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thank you very much for your work
Tesla, skip the dealer
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Why was Trump banned?
The Vroom commercials are much scarier than going to a dealership. Dumbest ad campaign ever.
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Tesla
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Carvana has a great model there needs to be more and make it even more convenient
good
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Brought to you in part by CARVANA lol
Didn't you post this story before?
Just Your Luck!🤦♀️ As You Get To Buy The Car Of Your Dreams, They No Longer Support It / You Might Have To Pay For Updates Etc. Just Like The Music Software Companies Are Doing! Lol! I Have To Surrender My Paid Product For A Subscription!🙄 Wow! What's Next! Make My Own Vax?😬🤦♀️
Tesla Wins here hands down. 👍
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my company offers a personalized car buying experience WITHOUT going to the dealership
So true!
You can always order one on-line, no haggling, same price for everyone. 👍
good luck
Future of commercial vehicle buying process too. TTTExchange
Junk!!! All of them! Reason I'm rebuilding my Jeep from the ground up. Fed up with thier scam computers and cheap parts made on China and Mexico!
0% financing for 96 months. Thats it, thats the tweet
If buying a car goes all online/digital, say goodbye to the art of negotiating
Not necessarily. And not necessary. Tesla changed that. No friggin' dealership stunts, no haggling. Lifes Good in and with $TSLA.
Buy a Tesla
Many will merry their cars if they were cheaper...the cost of cars has gone up almost 50% in the last 20yrs and is not stopping. Prices need to be regulated asap...
So it's kind of hard to grasp. So get make lots of money being able speaker, before being in government and some do after. What would be sick and out of the norm; is paid someone on speeches that don't have purpose or commen sense on what they say. And make money on that.
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How are things with the capitol now?
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Its so bad, you keep a car you don't really like to avoid the sales con job like a death sentence. It would be nice, if the whole experience wasn't a con job.
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omg....now we cant buy a car.. sad...very sad...
EAVESDROPPING is a crime. I said it 10000000 times. Not my problem that all US government officials have zero comprehension skills
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Buying a car feels like an exam meets poker game. That was the reason why GM Saturn appealed to many
Maybe don't go to a dealership lmao
good luck
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I like to keep driving while they are running after my truck chasing after me. Sometimes there are two or three that come running out if the building. I have had them jogging by the truck looking in the window at me. 😆 bunch of vultures.
I always feel like they are ripping Americans off ...why is that? 🤨
I never got a restraining order from US government criminals. And my US renunciation was illegally denied and I was jailed in my own country. Is there a worse criminal than someone jailing you in your own home?
Car dealers are one step above pimps and racketeers.
thanks for this news
Shilling again? fuckcnbc
ccurtis919
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I really don’t love my car it’s just a tool to get me where I need to go
Cars are a tired 139-year-old idea that needs to die ASAP. Too much incrementalism and not enough disruption.
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Not at the buyatpremier stores in Connecticut. We want our guests to guide their processes and can do everything remotely should they decide. We have non-commissioned associates and a commitment to the guest experience - and that includes their service needs throughout.
Just one word.....Tesla
Wtf is this?
.elonmusk hope you can change minds in Texas on how vehicles should be sold. Such a racket
Car Snoop..check it out
I haven't gone to dealer in years. I haven't paid new car stupid tax since I was young and stupid. I buy from individuals and avoid the carney show at the car dealerships.
CarLotz411 CarMax Tesla NIOGlobal $GHIV $KMX $TSLA $NIO
95% only bad news(
One word. Tesla
$VRM
Fake news
Just buy a Tesla
My next car will be purchased online. The only thing to figure out is how to give someone and accurate trade in estimate over video. Also paperwork should be digital
95% only bad news(
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Or...don’t goto the dealership at all and just buy a Tesla at Tesla
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Future of car buying process... Order on Amazon.. SpaceX rocket flys it landing safely in your driveway
95% only bad news(
this is terrible news
The buyer has ALL the leverage, stop being afraid of these sales clowns!
it's because we've infantilized multiple generations and taught our children to remain perpetual children. learning how to negotiate and bargain is an important life skill.
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Unlike the title, it did not explain how the future of car buying is going to be.
I hate car buying as most salesmen add zero value. Same theatrical BS.
This is so true. I just bought a new truck, and sadly, at many dealerships, the process still resembles buying a Persian rug at some third world bazaar.
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It’s worse than going to the dentist, tbh.
I love waiting till American bad grass’ family get murdered
Yes you need to buy that new suv to go and park inline for food at the food banks. Luxury, good view, air conditioner.Jerry_grey2002
Lol. What’s a dealership?
And Polestar too!
[cough] Tesla [cough]
The SALT dodge is OVER. You now have to live like every other state. GET OVER IT.
Only an idiot would honestly believe that SALT was somehow fair to non SALT states. You took yours up front before the FEDs and then back charged through the tax system. Now it is even everywhere and you whine about it. NO SALT EVER AGAIN.
SALT was how certain states DODGED the feds and took theirs up front. You were NEVER net output tax states because of SALT, now you have to play by the same rules as every other non SALT state. STOP LYING.
Bought my last car in April 2019. It was a horrible experience! Took way longer than it should have. I had emailed ahead of time for the car I wanted to test drive but yet they didn’t have anything ready when I got there. I spent over 2 hrs waiting for the financing guy. 🙄
Man må snart innse, at det er bygget nokk biler i verden. I stedet gjelder det å ta vare på og vedlikeholde de som allerede er produsert, for lengst mulig holdbarhet og levetid, samt å produsere fornybart drivstoff til det store flertall av farkoster med forbrenningsmotor.
🤔
I hate my car! Nothing but a money pit and buying a car is a terrible process!
$TSLA
Not sure why on my last purchase I got a cute gal sales person who let me test drive every Mustang. And after hours of test driving they gave me a price on par with any of the online 'best price' valuations.
Don't think this is limited to the USA. Not my favourite experience. Always come away feeling I've just been mugged!
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Tesla has no dealerships. Buy the car online.
Buying brand new cars is the dumbest financial move any person can make. Buy 1 year old and save yourself 20-40k
I usually go to the dealership excited and leave exhausted with my purchase. There's always a part of me wondering if I shouldn't have done it and guilt sets in.
The last good American cars were made in the 70's, I can understand that buying cars there can cause an 'anxiety ordeal'
I want to know how all these people afford brand new cars. It’s not like they are even reasonably priced or have good resale value.
Tesla
Life hack: buy a car and drive it until the wheels fall off. Why? It means you have to go into the dealership a hella lot less in your life, and you’ll be sitting on millions later because of this decision if you invest your would-be-car-payment money along the way.
WholeMarsBlog This is in my son’s book :)
WholeMarsBlog Easy solution: Buy a Tesla...
Wew were willing to take a car in for maintenance 3 months ago. Our service guy nearly threw up, over the phone. Told us if we're not driving much, to stay the hell away!
We recently sold my fathers car to Carvana. It was an amazingly great experience. They bid the highest and came to pick up the car check in hand. A seven minute process once they arrived. I’m seriously thinking about buying a car from them next time I’m in the market.
It may be possible to escape the hard sell, but dealers will always find ways to manipulate buyers.
WholeMarsBlog Here’s the future:
I can vouch for that anxiety. I am at the end of my lease. I have to return the car and purchase another. Decided to purchase rather than lease after having leased twice now. It's a process.
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The latest indicator is buying cars online No more haggling? I sold cars. We had one guy who had ultra high volume. Low sales price He specialised in Spanish Speaking people Cut them fast deals Sold more cars than all the others put together Now? Online Fixed price Bienvenue
Or buy a lemon from FiveStarFordSM, continue to wait over a week to hear from someone about your brand new 2020 Ford Explorer ST breaking down. Ford has apologized for their behavior. When asked for regional manager to call, he hasn’t. Essentially, a waste of time and money.
If a
There are only 2 people at a car dealership who know what the cars actually cost: the owner and the accountant. And they give the manager a minimum price a vehicle can be sold at which is well above that cost.
You could just replace this with and order your car.
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Call and run your credit beforehand. Then make an appointment to see the sales person on a weekend for the appointment time. Pick the car you want. Takes an hour.
Dealerships are necessarily problematic
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Carvana is making money hand over fist.
Take a toddler along to help pressure the sales person. It puts them on edge and they can’t pressure you to buy extra junk while your toddler is hitting them with a tire iron...
Bought a car last year shocked.. it only took 1 hour
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1. Buy a preowned certified if you can. 2. Never buy any extended warranty or any add ons 3. Negotiate total purchase price, never by payment 4. Be armed with data from nadaguides etc 5. Shop online 1st and pit each competing dealer against each other 6. Walk out 7. Say no
Just buy it online
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