Make your contribution now and help Gothamist thrive in 2023.has Gov. Kathy Hochul calling on the Metropolitan Transportation Authority to get back on track.for Grand Central Madison at the beginning of last week, sending trains into the new station on Manhattan’s East Side underneath Grand Central Terminal. But the transition was far from smooth, with commuters hustling up and down stairs to catch connecting trains and packing into cars for the last legs of their trips.
The move required some trains that used to service Penn Station of Atlantic Terminal to instead travel into the new station, forcing some commuters who used to take direct trains to transfer at Jamaica instead. "Changes made starting late last week and those scheduled to take effect Monday are data-driven adjustments to reduce wait times and lessen crowding where it occurs," said Catherine Rinaldi, interim Long Island Rail Road president and president of Metro-North. "We had said we were looking at every train and every line to assess where customers were not getting the level of service they and we expect.