was out of cars. They said, ‘All we have is a Tesla. Can you drive it?’ I’ve never driven one before but I needed to go, so I said, ‘Of course.’ They could have just as easily rented me a seahorse for how clueless I was. ” So, from there, Mr. Acuffbeing basically clueless on how to operate a Tesla and having to figure out several things via his handy smartphone and good old Google. “I had to google EVERYTHING.
Then there was the infamous range anxiety. “I was at 16% battery trying to make it to a charger, so I stopped using air conditioning. I figured that might help. Is it June where you live? Because it’s June in the south. Hottest drive ever. I was a sweaty, range anxiety mess by the time I rolled into E-town.
The overall point is clear: if Hertz is renting a Tesla to someone who has never driven one before, they should be sure to show them core basics of the car, charging, and navigation. Perhaps just a printed & laminated explanation of these things sitting in the cars would be the best solution. Also, going back to the beginning, if you are 100% new to a Tesla, maybe it’s best not to say “Of course” when asked if you know how to drive it.At the end of the Twitter thread, Mr.
Should Hertz do better to ensure Tesla renters or other EV renters know what they’re doing before they leave with a car? Probably. There are just a few basic things to share, whether face to face or with a laminated “How to …” card in the car. Better safe than sorry, and better to make the customer tell you “Dude, I’m fine” rather than assume he or she knows how to operate the car.