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Legally blind woman left in tears after being refused service by Uber drivers 23 times in six weeks

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Victorian woman Kathryn Beaton says repeated, illegal denials of service from drivers refusing to allow her guide dog into their vehicles have left her effectively housebound.

Despite the clarity of both company's policy and Australian law, Dr Beaton said in one instance an Uber telephone support worker told a driver he could refuse to take her due to the presence of her dog guide.

"We acknowledge the distress these scenarios cause, and we appreciate when those impacted riders take the time to share their valuable feedback," she said. Executive director of people and engagement Ayten Erkul said any refusal of service involving assistance animals was "a serious matter".

 

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