. While these gizmos can certainly make life more convenient, they also entice hackers. That’s because smart devices typically connect to Wi-Fi, which means people can hijack the network and your precious, often intimate data that lives on it.
After he reached out, Amazon told Jackson that a delivery driver “reported receiving racist remarks” from his smart doorbell—and before the company could investigate this claim, he lost access to his Echo devices controlled via Alexa. The mishap suggests that companies could continue to remotely shut off customers’ smart gadgets for any reason, a symptom of the cloud service-dominated tech industry that has enabled tech giants to further tighten their grip on consumers over the past few years.
“The idea of locking somebody out without a proper investigation, whatever that means, is the prerogative of a private corporation,” Sadowski said. “There’s no due process here that they have to follow in the legal sense… Nobody is innocent until proven guilty in the court of Amazon.”
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