Tesla Exaggerated Its Cars’ Driving Range—And Canceled Service Appointments If Drivers Complained, Report Says

Leading electric car manufacturer Tesla programmed its dashboards to exaggerate how far the vehicles can drive on a single charge, and canceled service appointments for customers who noticed their cars’ range was shorter than expected, a report byTesla Model Y full electric crossover SUV on dsipaly at Brussels Expo on Jan.

The range estimates that appear on the dashboard ignored external factors like weather—extreme hot or cold temperatures can dramatically impact how far electric cars travel—as well as hilly terrain, headwinds or running the air conditioning, Recurrent Auto CEO Scott Case toldWhen customers noticed their range wasn’t matching the dashboard estimates and called the company to make service appointments, Tesla employees would follow directives to tell customers they'd performed “remote...

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Tesla’s secret team to suppress thousands of driving range complaintsTesla quietly created a ‘diversion team’ in Las Vegas to cancel as many appointments as possible from customers who wanted to bring their vehicles in for service to address poor driving range
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