Drivers frustrated with their cars door handles, screens, other tech

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Cars have more tech than ever — and drivers are increasingly frustrated with their door handles, screens, and other features

As cars become flashier and more technologically advanced, they're getting more problematic, too.

JD Power analyzed more than 93,000 owner and lessee responses to its 223-question survey that assessed the quality of nine categories including everything from a vehicle's infotainment, interior and exterior, controls and displays, and driving assistance. Those surveyed were all driving 2023 model-year vehicles. Quality declined year over year across all categories apart from driving experience.

Some drivers reported that wireless charging pads frequently overheated and sometimes wouldn't deliver a charge. They also experienced issues with safety systems like lane-keeping assistance and forward-collision warning.

 

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