Carmakers urged to enhance customer experience throughout vehicle lifetime

DETROIT - Automakers should develop and deploy vehicles with embedded software systems that make them more easily reconfigured and upgraded to "capture a larger percentage of the customer's lifetime value," investor and author Evangelos Simoudis said on Tuesday.

"It's not just about monetization" of customer- and vehicle-generated data, "it's about business model innovation," he said. Traditional automakers, he added, "should adopt a culture of experimentation" modeled after tech companies such as Netflix and Google to help shift their corporate cultures from being hardware-centric to customer-centric.Russian Foreign Minister Sergei Lavrov accused the West on Wednesday of provoking crises on the global oil and gas market by rushing to switch to green energy and imposing pressure on other countries to do the same.

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