Cyber incidents creating headaches for Cleveland-area automobile dealerships, customers

MENTOR — A cyberattack impacting automobile dealerships nationwide, including Northeast Ohio, has been going on for nearly a week.The company’s dealership management systems are used at 15,000 dealerships in the U.S.

News 5 reached out to CDK Global Monday afternoon. A company spokesperson said there’s “no additional information at this time.” While computers certainly improve the efficiency of operations, Todd said employees can still draw up contracts and do other paperwork manually.News 5 asked viewers on Instagram and Facebook if they were running into any issues in the wake of the cyber-attack.

On Facebook, Terri Jones wrote, “My service has been rescheduled til next week. They could have still don it but the wait time would be extreme so I opted to reschedule.”One person told News 5 that they went to purchase a vehicle and reached an agreement but couldn’t fully close the deal and had to leave the lot without their new ride.

Todd said what’s happening with CDK Global naturally forces everyone to look more closely at their systems and security.

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